FAQ
FLAMESSNEAKERS Shopping FAQs
1. What payment methods do you accept?
FLAMESSNEAKERS supports multiple secure payment methods, including:
Visa / MasterCard / JCB / American Express / other credit and debit cards / PayPal / Zelle / Bank Transfer
If you have any questions about payment, please contact our customer service team for assistance.
2. What is the order process?
The order process is as follows:
Customer places an order → FLAMESSNEAKERS provides QC photos → Customer confirms QC photos → FLAMESSNEAKERS arranges shipment
We will only ship your order after you confirm the QC photos.
3. How can I check my order status?
After your payment is successful, you will receive an Order Confirmation email.
Once your order has been shipped, you will receive an Order Shipped email with tracking information.
You can also register or log in to your account on our website to check your order status.
4. Does the package include the original shoe box?
Yes. Shoes usually come with an exclusive shoe box and StockX tag.
Please note that no invoice will be included in the package.
5. What shipping methods do you use?
FLAMESSNEAKERS uses reliable shipping carriers such as:
DHL / USPS / FedEx / EMS / Express Shipping
The final shipping method may vary depending on your destination country and logistics availability.
6. When will the tracking number be updated?
The tracking number is usually updated within 1–3 business days after shipment.
Once the tracking information is available, you will receive an email notification.
If you need help checking your tracking information, please contact FLAMESSNEAKERS customer service.
7. How long does delivery usually take?
Delivery usually takes around 9–12 business days after shipment.
Actual delivery time may vary depending on your country, customs clearance, flight schedules, local delivery service, and other uncontrollable factors.
8. Do I need to pay customs duties or import taxes?
In most cases, there are no additional customs duties.
For countries or regions where customs duties may apply, we will inform customers before shipment and assist with customs clearance if needed.
If customs clearance is required, you may need to contact your local post office or customs office and provide your tracking number. Please follow the instructions provided by the local office, submit any required documents, pay any applicable customs duties, and then collect your package.
9. What happens if the package is checked or held by customs?
Customs inspections may happen from time to time.
If your package is intercepted or cannot be delivered due to customs issues, please contact FLAMESSNEAKERS customer service. We will assist you and arrange a solution, such as reshipment, depending on the situation.
10. Can I exchange or refund my order?
If you want to exchange shoes or request a refund before shipment, please contact FLAMESSNEAKERS customer service as soon as possible.
After the order has been shipped, please refer to our Return Policy for detailed return, exchange, and refund rules.
11. What should I do if delivery fails?
If delivery fails, please contact our customer service team as soon as possible.
We will help you obtain the contact information of the local delivery company or post office. Please contact them promptly and arrange redelivery or pickup to avoid the package being returned.
12. What should I do if the tracking shows “Delivered” but I have not received the package?
If the tracking information shows that your package has been delivered but you have not received it, please first check the following places:
Your front door, mailbox, apartment mailroom, parcel locker, reception desk, or other common delivery areas.
You can also ask your family members, neighbors, building staff, or local delivery office whether they received the package on your behalf.
If you still cannot find the package, please contact your local post office or delivery company first and ask about the package status. If the package is confirmed missing, please file a lost package claim with the local post office or carrier.
After you receive a claim or complaint number, please provide it to FLAMESSNEAKERS customer service. We will contact the logistics provider to start an investigation and assist you with the next solution, such as reshipment or refund, depending on the investigation result.
Contact Us
If you have any questions, please feel free to contact FLAMESSNEAKERS customer service at any time.
Instagram: [Your Instagram]
Email: [Your Customer Service Email]
WhatsApp: [Your WhatsApp Number]
